01Who handles this information
Ruckr Rugby operates this website and is the controller of its own enquiries, update requests and website service records. Contact [email protected] with a privacy question.
This notice covers the marketing website. The signed-in app, a club’s own website, club enquiries, sponsor reporting and member records have different purposes and controls. Ruckr’s service notice and the member notice explain those separately.
03Enquiries and setup help
When you contact us, we use the information you provide to answer and follow up on your request. Earlier club-onboarding forms also collected a contact name, email, club, role, approximate member/team counts, current setup and first priority, together with the request type, date and relevant season.
The basis is taking requested steps towards a contract where applicable, or our legitimate interests in answering business enquiries and providing support, balanced against your rights. An enquiry does not start a subscription or automatically subscribe you to unrelated marketing. Please do not send member lists, medical information or safeguarding case details through a general enquiry.
04Supporter updates
If you ask for updates, we use your email and record of the request to send those updates on the basis of that choice. You can withdraw by using the message’s unsubscribe route where supplied or contacting us. Withdrawal stops future promotional messages; we can retain a minimal suppression record to respect it.
Update messages are separate from necessary service or transaction messages. A club’s decision to use Ruckr does not subscribe every player or parent to Ruckr marketing.
05Who receives website information
Our authorised support team receives enquiries. Twilio SendGrid delivers confirmations, replies and requested updates and may hold the relevant update contact and suppression record. We do not sell enquiry or update lists. Delivery records are needed to operate email; they are not permission for an unrelated use.
The provider register identifies services, data, roles and international processing. Hosting and email can involve countries outside the UK; applicable safeguards are required for restricted transfers. Ask us for the relevant arrangements.
06Starting a trial or paying a club
Trial links take you to app.ruckr.club. Account, subscription and security information there is covered by Ruckr’s own privacy notice. Information a club collects to run its rugby is covered by its own notice and the club responsibilities notice.
Ruckr Pay is covered by the Ruckr Pay agreement and the payment provider disclosures. A club is the merchant of record for its own sales. This marketing site is not the place to submit a club medical or welfare record.
07How long we keep it
We keep enquiry information while it is needed to answer and follow up on the request, then remove or de-identify it unless a legal or dispute reason requires a restricted record. Update information remains while the updates are wanted, with a minimal opt-out record as necessary. Hosting and security records follow the relevant operational retention arrangements.
Ask us about the period and purpose for a particular record. The fact that a club has its own retention schedule does not authorise Ruckr to keep website enquiries indefinitely.
08Your rights and complaints
Depending on the processing, you can ask for access, correction, erasure, restriction or a portable copy, object to uses based on legitimate interests, and withdraw consent. Contact us using the address above. We may need proportionate identity checks and will respond within the applicable period, normally one month, explaining any lawful exception or extension.
You can also complain to the Information Commissioner. For a club’s records, contact the club; if you are unsure, we can help route your request. For urgent safeguarding concerns, use the safeguarding routes rather than waiting for a privacy response.
09Changes to this notice
The version date changes when this notice changes. We will explain material changes before a new use where required and obtain fresh consent when a consent-based purpose changes. Continuing to browse is not blanket agreement to a new use of personal information.